30-day returns, easy exchanges, and a 2-year warranty on every product.
We want you to love your gear. If you’re not satisfied, you may return most items within 30 days of delivery for a refund or exchange. Items must be in their original condition and packaging, with all accessories and manuals included.
Once we receive and inspect your return, we’ll process your refund to the original payment method within 5–7 business days. Original shipping charges are non-refundable unless the return is due to our error or a defective product.
Need a different item? The fastest way is to return the original for a refund and place a new order. If you’d prefer a direct exchange, let us know and we’ll help arrange it subject to availability.
If your item arrives damaged or develops a defect, contact us within 30 days of delivery and we’ll replace it or issue a full refund at no cost to you, including return shipping.
Eligible products are covered by a 2-year limited warranty against manufacturing defects under normal use. To make a warranty claim after the 30-day return window, email info@smarthorizen.com with your order number and a description of the issue. The warranty does not cover damage from misuse, accidents, unauthorized modification, or normal wear and tear.
Reach our support team at info@smarthorizen.com or via our Contact page, Monday–Friday, 9am–5pm ET.