Everything you need to know about how your order gets to you.
All orders are processed within 1–2 business days (Monday through Friday, excluding federal holidays). Orders placed on weekends or holidays begin processing the next business day.
You’ll receive a shipping confirmation email with a tracking number once your order has shipped.
We ship all domestic orders via USPS. Rates are as follows:
Delivery times are estimates and are not guaranteed. Delays may occur due to carrier volume, weather, or other factors outside our control.
We currently ship to all 50 US states and Washington, D.C. We do not currently ship to US territories (Puerto Rico, Guam, etc.) or internationally.
Once your order ships, you’ll receive an email with your USPS tracking number. You can track your package at usps.com or by entering your tracking number into any major tracking service.
Smart Horizon is not responsible for packages confirmed as delivered by USPS. If tracking shows delivery but you haven’t received your package, please check with neighbors and your local post office first. If you still can’t locate it, contact us at info@smarthorizen.com and we’ll do our best to help.
Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you realize you’ve entered the wrong address, contact us immediately at info@smarthorizen.com — we may be able to correct it before your order ships.
Contact us at info@smarthorizen.com or visit our Contact page. We’re available Monday–Friday, 9am–5pm ET.